Hi, I am Matthias, a designer with a strong focus on strategic design and customer experience.
For me in a digital product development the following points are essential and lead to a meaningful customer experience: strategic and organizational processes are clearly defined, business ecosystems are co-developed, development cycles are considered, new technologies are looked at, changing user needs are taken into account and interfaces that are designed to be simple and practical.
I currently work at Metro Markets with a bunch of passionate people on a marketplace for our customers in the so to called HORECA business. What means HORECA: Hotel, Restauranteur and Caterer. We strive to build a strong relationship with our buyers and sellers and giving them a plattform where both businesses are able to grow. Therefore we as a team need to know who our customers are, identify there problems and challenges, find the right solutions for them and help them to grow their business.